My Account and Contractor Portal will be unavailable Sunday, December 3, from approximately 6 a.m. to 12 p.m., for maintenance. We apologize for the inconvenience.
- Current Customers
- New Customers
- Your Water
- Your Natural Gas
- Your M.U.D.
24 hours a day / 7 days a week
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.Learn More
24 horas del día / 7 días de la semana (24/7)
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.Aprende Más
January 1, 2017, M.U.D. upgraded My Account system to a new platform. As part of the migration process, we migrated your old username to the new system and you will need to reset your password in the new system to regain access.
To reset your password, go to www.mudomaha.com and click on the login-in link on the home page. Once you are in the customer self-service portal, please click on “Reset Password”. The system will generate an email with a temporary password. Please click on the link in the email and copy the password and paste it to the password box. When you copy the password, please make sure to avoid the leading and trailing space getting copied.
This is most likely due to a pop-up blocker enabled on your internet browser setting.
Google Chrome prevents pop-ups from automatically appearing and cluttering your screen. Whenever the browser blocks pop-ups for a site, an icon appears on the top-right in the address bar. Click the icon to see the pop-ups that have been blocked or to manage pop-up settings for the site. To see blocked pop-ups for a site, follow the steps listed below:
To access the pop-up blocker settings:
At the top of the Firefox window, click on the Tools menu then click Options . If you don’t see Tools menu press Alt key on your key board then you will see menu bar across the top of the browser select Tools menu. Select the Content panel.
In the content panel:
Note: Blocking pop-ups may not always work and may interfere with some websites
Please refresh the cache of your web browser. Ensure that your browser is updated to its most current version.
Yes, click on “Forgot/Change Username.”
Please call Customer Service at 402.554.6666 during regular business hours.
Please use “New User Registration” and proceed as instructed. Please have your account number and the last four digits of the account holder’s Social Security number.
You should select a password that is easy for you to remember, but difficult for others to guess.
Your password should be at least 8 characters long and include one upper-case letter, one lower case letter, and at least one numerical character.
Please refresh the cache on your web browser and try again. Ensure that your web browser is updated to its most current version. If the issue persists, it could be because of the browser settings or the device settings.
On June 30, 2016, we enhanced security features of MyAccount. If you have trouble connecting to the site, please ensure that your system has the latest web browser installed. Please note that the native web browser in some older operating systems may not offer this capability. If you have problems, please visit https://www.ssllabs.com/ssltest/viewMyClient.html and view Protocol Features. Your browser must support TLS 1.1 or 1.2 to connect to MyAccount.
Please allow 48 hours for M.U.D. to process your payment.
Yes, we have a cap of $2,000 per transaction.
The logout/sign out button is located at the right-hand top corner of the page (just under the blue divider line below header information).