WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Lead Status: Unknown

Did the map say “Lead Status Unknown” or “Unknown non-lead”?

Here’s how to help us verify what your service line is:

Locate your water meter and main shut off valve. These will be located inside your home in the basement, crawlspace or closet.
Follow the water line from the water meter or main shut off valve to where it enters your home.
Use a magnet to test if the line is galvanized. If the magnet sticks to the pipe, it is a galvanized line. If the magnet does not stick, take the screwdriver and scrape or scratch the pipe. If the pipe has the color of a penny, it is copper. If the pipe is a shiny silver, it is a lead pipe. You may also see a bulge on a lead pipe.
Take a picture of the water meter number. This is typically located on the lid of the water meter.
Next, take a close-up picture of where you tested the line leading out of the house.
Finally, take a picture that mimics the photo shown to the left.

Once you have identified your line, please click on the link below to update your records.

M.U.D. Lead Service Line Inventory

Please watch our video Making Your Unknown Known, which explains the process of identifying the material of your water service line.

Para ver el vídeo en español, haga clic aqui.