Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Infrastructure Replacement (I.R.) Projects

M.U.D. must maintain a reliable distribution system to provide safe, high quality drinking water and natural gas. To replace aging gas and water mains, the District has an infrastructure replacement program. Our gas and water rates include monthly fees to provide long-term funding for infrastructure replacement.

In 2008, the District’s Gas Department began an accelerated program to replace cast iron gas mains; this program should be substantially completed by the end of 2027. 

The Water Department has more recently focused on risk modeling, which takes into account several factors in determining the priorities of water main replacements. Our long-term goal is to increase the rate of main replacements to approximately 25 miles a year. We are working hard to reverse the trend of the increasing number of water main breaks that impact our community.

Whenever possible, projects are done in conjunction with road or redevelopment projects or the City of Omaha’s combined sewer separation work to save money and minimize inconvenience to customers.

To see the 2022 Infrastructure Update, check out the recent bill insert. 

For questions to the City of Omaha, Clean Solutions for Omaha, visit their website.

Please note: The following start and end dates are tentative and are subject to change due to weather or other unforeseen circumstances.

Click on the Project Number in the map area to see a pop-up box with more information for each project.

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