Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

Learn More
Metropolitain Utilites District
I want to:

I saw a story that said Omaha's water ranks among the worst in the nation. Is this true?

No, that is an inaccurate old story circulating on the internet and social media for the last several years. M.U.D. water meets all state and federal standards for safe drinking water. The Nebraska Health Department and U.S. EPA regulates your tap water. Please check the annual water quality report for accurate information via mudomaha.com. Click the Water tab and then follow the links to the water quality report.

To request a printed copy, please contact Customer Service at customer_service@mudnebr.com or call 402.554.6666. The Water Quality Report is published in May each year.