Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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Why is the issue of sewer laterals coming to light now?


Generally, the city owned mainline sanitary sewer is installed very deep in the ground compared to the depth a gas pipe is installed. The previous thinking in the natural gas industry was the elevation difference was so great that there was a very low risk of damaging a sanitary sewer or sewer lateral. However, many sanitary sewers were installed years ago when standards were not as strict as they are today. Likewise, the standards for installing sewer laterals were not as stringent. Therefore, there are instances when the elevation difference is not nearly as great as what it would be by today’s standards.