Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

Why are sewer laterals different than other utilities?

Prior to directional boring, M.U.D.’s construction crews call in a utility to locate and identify all the utilities that will be crossed by the new gas pipe. The construction crews then dig holes to expose each of these utilities at the point they will be crossed so they can visually verify the new gas pipe does not damage the existing utility as the gas pipe gets installed. Sewer laterals are a problem because they are owned by each individual homeowner and thus not located during a standard utility locate. So M.U.D. does not know where each sewer lateral is and therefore cannot visually verify it has not been damaged.