Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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What should I do if I have a sewer lateral blockage?

If your sewer lateral blockage occurs after receiving a pink warning tag from M.U.D. but before one of our contractors performs a sewer lateral inspection, immediately call M.U.D.’s 24-hour emergency number at 402.554.7777 and our dispatchers will send one of our contractors to perform an inspection. If you have a sewer lateral blockage but did not receive a pink warning tag from M.U.D. or if your blockage occurs after an M.U.D. contractor has inspected your sewer lateral, we recommend you call a reputable contractor or plumber to safely clean your sewer lateral.