Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

I heard we have high levels of iron in our water. I noticed a slight build-up of rust on my plumbing fixtures and had rust disease on my grass. What is being done to prevent this from happening?

M.U.D. water has negligible amounts of iron so the water should not be causing the problem. We lime-soften the water to about 170 milligrams per liter, which is the same as 10 grains per gallon of hardness. This is soft enough to be suitable for all home uses.

During lime-softening, the lime (calcium) added is removed from the water along with calcium and magnesium (hardness) naturally present in the water. (In home softeners, sodium is added to the water in exchange for the hardness removed.)

M.U.D.'s water will deposit small amounts of calcium carbonate in your pipes and on fixtures. It is a tan color. This is good because this means the water does not dissolve chemicals, such as copper, from your plumbing.