You may receive notice that you are subject to shutoff. For bill paying arrangements, call Customer Service, 402.554.6666. Business hours are 7:30 a.m. to 5:15 p.m., Monday through Friday.
Once service/services are shut off for non-payment please contact Customer Service to make arrangements for payment. If paying on-line or through the IVR phone option, this will not automatically restore your service. You must call Customer Service to verify payment and set an appointment for service activation. Your services will be turned back on promptly.
If a shut-off of your utilities occurs for non-payment, there is a turn-on fee of $105 (2015).