Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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What happens if I fail to pay my M.U.D. bill?

You may receive notice that you are subject to shutoff. For bill paying arrangements, call Customer Service, 402.554.6666. Business hours are 7:30 a.m. to 5:15 p.m., Monday through Friday.

Once service/services are shut off for non-payment please contact Customer Service to make arrangements for payment. If paying on-line or through the IVR phone option, this will not automatically restore your service.  You must call Customer Service to verify payment and set an appointment for service activation. Your services will be turned back on promptly. 

If a shut-off of your utilities occurs for non-payment, there is a turn-on fee of $105 (2015).