Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

Learn More
Metropolitain Utilites District
I want to:

Do you offer educational programs?

Metropolitan Utilities District has always been an active partner for safety within Omaha, Nebraska and its surrounding communities. School safety is an integral part of our efforts to educate students about the District’s services and products. Our employees participate in activities designed to enhance the quality of life of residents through the efforts of the District’s Employee Speakers Bureau (ESB). The ESB was established in 1957. Currently, ESB includes 50 volunteer members from various disciplines across the District. ESB members volunteer more than 800 hours a year to the organization.

We present to students in classrooms, to civic and community organizations and at special events such as parades and festivals. Every year, ESB gives approximately 100 presentations reaching more than 250,0000 customers. One of the most popular presentations is our water mascot, “Thirstin,” who helps us teach audiences about safe tap water. To see a list of our presentation offerings and lending library topics, click here.