Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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Is a security deposit required to begin M.U.D. service?

If you are a residential customer, a security deposit is required unless you have a letter of credit reference from another utility, showing the last year's good payment history, or you currently are a M.U.D. customer with a good payment history.

A security deposit is required for commercial accounts. We will refund the deposit on commercial accounts upon request following three years of timely bill payments.

If a security deposit is required, arrangements must be made before we can open an account. After 12 consecutive months of timely payments, the deposit is credited to your account with interest.