If you were notified of a supplemental energy assistance payment by the State of Nebraska, M.U.D. will not receive the funds before November 15, 2020. When your pledge has been received, your M.U.D. account will reflect the payment. If you require status or more information regarding LIHEAP funds prior to November 15, 2020, please contact your caseworker.
Customers who receive State of Nebraska Energy Assistance Funds may now call 402.504.7100 to check on the status of an energy pledge to their account. When you call the hotline, you will be asked to provide the following information:
- First and last name as listed on the M.U.D. account
- Account number, if you have it available
- Phone number where you may be reached
We will check our records and get back with you as soon as possible. Repeat calls are not necessary. If a pledge has been received, we will confirm the amount for you when we return your call. The pledge will be posted that evening.