Metropolitan Utilities District has received some reports concerning scammers posing as utility employees and attempting to collect payment and threatening shut off. They may also be stating that there are water quality issues due to the flooding event. This is not true. M.U.D. water is safe to drink and continues to meet or exceed all regulations.
Please do not give the scammer any information and call Customer Service at 402-554-6666 weekdays to report it immediately. On evenings and weekends, call our emergency line at 402-554-7777.
These scammers are sophisticated and may have caller ID that says M.U.D. or shows the Customer Service phone number. Some may be an 800 number for another utility company.
Things to Remember:
- You have the right to tell the person calling that you would like to call M.U.D. back to verify the information being presented. The contact number for Customer Service is 402-554-6666 weekdays. On evenings and weekends, call our emergency line at 402-554-7777.
- M.U.D. does not collect payments at customers' homes or businesses.