Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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COVID-19 emergency relief funds

If your income has been negatively impacted by COVID-19, you can apply for utility assistance funds.

The Coronavirus Aid, Relief and Economic Security (CARES) Act Program is a utility bill assistance program that is available to residential customers who have been directly impacted by COVID-19. Please review the information below for guidelines and how to apply for help. 

Please note: If you do not meet the eligibility guidelines below and need help, please visit: https://www.mudomaha.com/homefund to see if you qualify for other assistance programs including Metropolitan Utilities District's Home Fund.

Eligibility guidelines for CARES Act applicants:

Eligible applicants are defined as residents who meet all the following requirements:

  • Income was negatively impacted due to COVID-19. Some examples: job loss, job furlough, reduced hours or wages, unpaid time off or reduced hours to care for dependents with COVID-19, unpaid time off or reduced hours to care for dependent children.
  • All parties on the Metropolitan Utilities District (M.U.D.) account need to be on the application;
  • U.S. citizen or qualified resident alien.

Required documents to apply:

  1. Photo I.D. (additional documentation may be required based on the type of I.D.);
  2. Demonstration of financial hardship (proof of impact to income will be required. For example: furlough letter, before and after pay stubs, unemployment document);
  3. Completed COVID-19 Impact Statement (form will be provided during application process), and
  4. Copy of current M.U.D. bill. (Click https://myaccount.mudomaha.com/ to access My Account and get a copy of your bill)

Maximum amount of assistance:

  • $1,200 per household to be applied directly to applicant’s M.U.D. bill. 
  • These funds can be used toward unpaid utility bills that occurred after March 1, 2020.
  • This is grant money and does not need to be paid back.

Ways to apply:

  1. Apply online.
    Visit: https://www.dollarenergy.org/MyApp. Note: Clicking the link will take you to the secure Dollar Energy Fund website. 
  2. Apply through a partner agency.
    Customers who need help through the application process may contact a partnering agency at https://www.hardshiptools.org/agencyfinder.aspx or call 1.888.650.9132 to hear a list of the partnering agencies.
dollar energy fund logo

Other resources for COVID-19 relief funds:

Rental assistance: www.douglascounty-ne.gov

OPPD assistance: https://www.oppd.com/residential/payment/assistance-programs/