Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More
Metropolitain Utilites District
I want to:
EMERGENCY (EMERGENCIA)

COVID-19 Utility Assistance Program

If you have been impacted by COVID-19, you can apply for the Douglas County COVID-19 Utility Assistance Program. Qualifying residents will receive a $500 grant on their utility bill.

The program will begin February 22 and remain open until September 30, 2021 or until funds have been depleted, whichever comes first.

Please note: If you do not meet the eligibility guidelines below and need help, please click here to see if you qualify for other assistance programs including Metropolitan Utilities District's Home Fund.

Eligibility guidelines for Douglas County COVID Utility Assistance Program applicants:

  • Must sign an attestation form claiming your COVID impact. (Filled out during application process)
  • Must be at or below 300% of the Federal Poverty Income Guideline (see chart below).
  • Must provide proof of last 30 days of income.
  • Must be a Douglas County resident.
  • Must sign an attestation form stating the applicant or a member of the household is a U.S. citizen or the applicant or a member of the household is a qualified alien subject to the Systematic Alien Verification for Entitlements (SAVE) system. (Filled out during application process)
  • Must be the primary or co-applicant on the M.U.D. account.

Required documents to apply:

  1. Last 30 days of income (two paystubs, SSI/SSD, a 1099 form, etc.),
  2. Copy of current M.U.D. bill. (Click here to access My Account and get a copy of your bill.)

Maximum amount of assistance:

  • $500 per household to be applied directly to applicant’s M.U.D. bill**.
  • Current balance on the account does not matter. If approved, the grant amount will be the full $500.
  • These funds can be used toward utility bills that occurred after March 1, 2020.
  • This is grant money and does not need to be paid back.

** Please allow the utility 7-10 business days after your award letter is received to post the funds to your M.U.D. account.

2021 Federal Poverty Income Guideline Chart:

2021 Annual Income Guidelines

 

# in Household

50% FPIG

100% FPIG

125% FPIG

150% FPIG

175% FPIG

200% FPIG

250% FPIG

300% FPIG

1

$6,440

$12,880

$16,100

$19,320

$22,540

$25,760

$32,200

$38,640

2

$8,710

$17,420

$21,775

$26,130

$30,485

$34,840

$43,550

$52,260

3

$10,980

$21,960

$27,450

$32,940

$38,430

$43,920

$54,900

$65,880

4

$13,250

$26,500

$33,125

$39,750

$46,375

$53,000

$66,250

$79,500

5

$15,520

$31,040

$38,800

$46,560

$54,320

$62,080

$77,600

$93,120

6

$17,790

$35,580

$44,475

$53,370

$62,265

$71,160

$88,950

$106,740

7

$20,060

$40,120

$50,150

$60,180

$70,210

$80,240

$100,300

$120,360

8

$22,330

$44,660

$55,825

$66,990

$78,155

$89,320

$111,650

$133,980

For each additional HH member add:

$2,270

$4,540

$5,675

$6,810

$7,945

$9,080

$11,350

$13,620

2021 Monthly Income Guidelines

 

# in Household

50% FPIG

100% FPIG

125% FPIG

150% FPIG

175% FPIG

200% FPIG

250% FPIG

300% FPIG

1

$537

$1,073

$1,342

$1,610

$1,878

$2,147

$2,683

$3,220

2

$726

$1,452

$1,815

$2,178

$2,540

$2,903

$3,629

$4,355

3

$915

$1,830

$2,288

$2,745

$3,203

$3,660

$4,575

$5,490

4

$1,104

$2,208

$2,760

$3,313

$3,865

$4,417

$5,521

$6,625

5

$1,293

$2,587

$3,233

$3,880

$4,527

$5,173

$6,467

$7,760

6

$1,483

$2,965

$3,706

$4,448

$5,189

$5,930

$7,413

$8,895

7

$1,672

$3,343

$4,179

$5,015

$5,851

$6,687

$8,358

$10,030

8

$1,861

$3,722

$4,652

$5,583

$6,513

$7,443

$9,304

$11,165

For each additional HH member add:

$189

$378

$473

$567

$662

$757

$946

$1,135

                 

The numbers in the monthly chart have been rounded to the nearest dollar.

     

Ways to apply:

  1. Apply online.
    Visit the application site. Note: Clicking the link will take you to the secure Dollar Energy Fund website. 
  2. Apply through a partner agency.
    Customers who need help through the application process may contact a partnering agency by clicking here or by calling 1.888.650.9132 to hear a list of the partnering agencies.
dollar energy fund logo

Other resources for COVID-19 relief funds:

OPPD utility assistance site. Separate application must be filled out for OPPD utility assistance.

Rent and mortgage assistance at this site.