Voluntary Restrictions on Outdoor Water Use Extended Until Further Notice. Read full press release here.
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24 hours a day / 7 days a week
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.Learn More
24 horas del día / 7 días de la semana (24/7)
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.Aprende Más
As a customer-owned utility, the safety of M.U.D.’s customers and employees is a top priority so we can continue to reliably deliver natural gas and water services.
Sharing information about what we’re doing to reduce the risk of novel coronavirus (COVID-19) exposure is critical.
As part of our emergency preparedness plans, we activated a multi-level response plan to proactively address the situation. M.U.D. is following its Business Continuity Plan as it relates to pandemic preparedness, and is working closely with local, state and federal agencies.
We have plans in place to support our business operations. In addition, many of our employees are cross-trained to provide support to essential operations.
M.U.D. does not expect this health outbreak to disrupt service to our customers.
The U.S. Environmental Protection Agency (EPA) encourages the continued use of tap water, as COVID-19 has not been detected in drinking water supplies. EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective. Updated information from EPA on COVID-19 can be found here.
Customer service branch closed until further notice
For the safety of our customers and employees, M.U.D. is following recommendations from the Centers for Disease Control and Prevention (CDC) and asking customers to use alternate pay options to avoid person-to-person contact. The downtown customer service branch windows are closed until further notice, however the kiosks are available. We encourage customers to do business online or via email and phone. Here are additional ways to pay your bill:
Disconnections, late payment charges
Metropolitan Utilities District understands times have been difficult and has taken steps to assist its customers during the coronavirus crisis. On March 17, 2020 disconnections of gas and water services for non-payment were deferred to ensure customers had access to life-sustaining resources. To further assist customers, late payment charges were suspended beginning April 13, 2020.
As the nation began to reopen, M.U.D. took a slow approach in resuming disconnections and late payment charges:
Financial assistance programs, payment arrangements
Don’t fall for scams. Scammers are taking advantage of the coronavirus outbreak to send fraudulent emails, texts and social media posts. Beware of scams asking for personal information or immediate payment, and never click on suspicious links or attachments. If you have questions related to your utility services, please contact us at 402.554.6666.
We understand that this situation can change, and we will continue to monitor city, county, state and federal guidelines to adjust and improve our response plan with the goal of protecting our staff and maintaining our core services to customers.
M.U.D. relies on its employees to deliver safe, reliable natural gas and water to the communities it serves. Out of an abundance of caution, we implemented precautionary measures to ensure the timely and effective operation of our systems, including:
Check our board meeting page for the latest information. Meetings are recorded and posted on our website for the community to access.
In addition, all tours, presentations and events by our Employee Speakers Bureau are currently suspended until further notice.
We will post additional information here: