Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. Blog


District moving to high-visibility uniforms for field staff


Starting in summer 2021, some M.U.D. field employees will begin wearing high-visibility uniforms. These workers include those required to enter customer properties such as meter readers or field technicians.

Uniforms will transition from traditional blue shirts to bright yellow apparel that features reflective striping for improved safety. New high-visibility styles include short-sleeved polos and T-shirts, long-sleeved collared and hooded shirts, and jackets. Employees working at construction sites and responding to emergencies already wear high-visibility safety apparel and will continue to do so.

As a reminder, all M.U.D. employees carry photo ID cards. If someone comes to your door claiming to be with the gas or water company:

  • Ask to see their M.U.D. photo ID.
  • If you have questions or want to confirm the purpose of a worker at your door, call Customer Service at 402.554.6666.
  • If the person is unable to produce valid ID or if you feel threatened, do not let the person in and call the police.
  • Remember, M.U.D. does not collect money from customers at their homes or businesses.

New M.U.D. downtown branch to open September 3

On September 3, 2019, Metropolitan Utilities District.’s face-to-face customer services will move from its current location at 1723 Harney Street to the nearby Omaha Public Power District building, 444 S. 16th St. The relocation is necessary because M.U.D.’s building was recently purchased by Douglas County. 

downtown hours

M.U.D.’s new branch hours will be Monday through Friday, 8:00 a.m. to 5:30 p.m. Staff members will be available to meet with customers on a first-come, first-served basis. Payment kiosks and an ATM will be available for customer convenience.

As public utilities, M.U.D. and OPPD are committed to providing a positive customer service experience. The organizations retain their individual identities and separate operations. However, the opportunity to co-locate walk-in services enables customers of both utilities to conveniently pay bills and handle other business in one location.

Please note: The parking lot at 1723 Harney Street may not be available after August 30. Metered street parking is available. Vehicles with a valid handicap license plate or placard may park at any meter for free.

For your convenience, M.U.D. offers a variety of other payment options:

  • Online - you can make one-time or recurring payments in MyAccount.
  • Call the automated menu at 402.554.6666.
  • Visit a list of banks and Hy-Vee stores that accept payments. (Scroll to the bottom of the page)
  • Use the self-service kiosk or drop box at the M.U.D. Operations Center, 3100 S. 61st Ave., Gate 1.