Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Infrastructure Replacement Program

gas main installation

Upgrading your natural gas and water delivery systems

Metropolitan Utilities District continues to replace the cast iron gas and water mains in its natural gas and water delivery system to ensure long-term safety and reliability to customer-owners. In 2015, we abandoned 41 miles of cast iron gas and water mains, and replaced nearly 4,000 gas services. 

By 2027, the District plans to abandon the remaining 387 miles of cast iron gas mains. Over the coming decades, we will also abandon or rehabilitate more than 1,200 miles of cast iron water mains.

Improving safety and reliability

As professionals working for you, safety remains our number one priority. This infrastructure replacement program provides an opportunity to update our delivery systems, which results in fewer interruptions in gas and water service and fewer repairs. 

Lowering long-term costs

We are making these improvements now to reduce long-term costs to our customers and to help maintain lower, more stable rates. And by replacing aging cast iron gas and water mains that require frequent maintenance, we are reducing the cost of ongoing repairs.        

Keeping you informed

As the program moves forward, we’ll continue to notify residents and businesses when crews may be working in your area. In addition to letters to affected customers, we provide neighborhood-specific project information and maps on our website at www.mudomaha.com. Visit the Infrastructure Projects link on the home page.

Here are just a few statistics about why the Infrastructure Replacement Program is important:

  • An average 700 water main breaks occur in the U.S. every day.
  • Every year, according to the U.S. Environmental Protection Agency, the estimated price tag for repairing the nation’s water infrastructure rises. The best guess at a total cost over the next 20 years has climbed from about $198 billion in 1999 to the latest estimate — $335 billion.
  • A study by the American Water Works Association of 20 large- and medium-sized utilities suggests that by 2030, the average utility will spend about three-and-a-half times as much on pipe replacement as it does today.