Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Hundreds Help Heat the Streets

Runners start

Thank you to the walkers and runners who participated at the Heat the Streets Run and Walk for Warmth March 1, 2014, at Midtown Crossing. More than 320 people braved the bitter cold temperatures to raise awareness for the need for energy assistance in the metro Omaha area. To date, donors and sponsors have given $83,697 and more is expected before the campaign ends in May. If you would like to donate, please visit http://www.heatthestreetsomaha.org

Funds raised go to support energy assistance programs for customers of Metropolitan Utilities District, Omaha Public Power District and Black Hills Energy. The funds are administered by a network of nonprofit agencies, including The Salvation Army, Heartland Family Service, United Way of the Midlands, Family Housing and Advisory Services and Together Inc.

The 2012-2013 campaign raised a record-breaking $132,000 with gifts ranging from $5 to $18,000 from a broad mix of foundations, corporations and individuals.

Special thanks to our business partners and campaign sponsors: Northern Natural Gas, Tenaska Marketing Ventures, Werner Enterprises, HDR Inc., Roto-Rooter and Blue Cross and Blue Shield of Nebraska. We appreciate your ongoing support.

Neighbors in Need

The economic downturn has increased the need for energy and utility bill assistance for families with children in the metro area. The most recent 2010 U.S. Census report shows that Nebraska has a 12.9-percent poverty rate; the U.S. Census estimates that 15.1-percent of Douglas County is living in poverty.

This effect is hard-felt by Omaha’s youth: the Annie E. Casey Kids Count Data Center reports that 26-percent of children in Omaha are living in poverty, compared to 21.6-percent nationwide.

The Heartland Walk for Warmth Campaign is supported by a broad coalition of metro area nonprofit organizations, corporations, government representatives and concerned citizens. The agencies work with clients to develop a full continuum of care that addresses both their immediate and long-term needs.

Referrals are made to collaborating agencies for needed services and food, material and additional financial assistance is provided on a case-by-case basis as part of the plan developed to help the client establish, or regain, self-sufficiency.

If you or someone you know needs help, please call the 211 referral service, a one-stop-shop when you're looking for utility assistance, food pantries, counseling, or other human services. 2-1-1 is available by phone 24 hours a day, seven days a week.