Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Round Up Your Bill & Help Those in Need

There is a growing need for utility assistance, especially during the heating season. If you don't already donate to the District's Home Fund, please consider rounding up your monthly bill and help those in need in our community. 

The fund, established to assist seniors, people with disabilities and limited-income customers suffering severe financial hardships, has raised nearly $4.5 million and served more than 35,000 households.

When you round up your bill on a recurring basis, the proceeds go to the Home Fund and are administered by local agency partners.

Please note, if you are enrolled in the District's Budget Payment Plan with an even dollar amount, you can still participate and request that your bill be rounded up by $1 increments.

There are three ways to enroll in the Bill Round Up Program. Please select the one that's best for you!

  1. Submit via the Contact Us page with the drop-down menu: Donate to Utility Assistance, and then sub-menu: Enroll in Round Up Your Bill Option. (Please note: You will need to have your M.U.D. account number handy when completing the form.)
  2. Check a box on your bill remit statement and write “Round Up” in the “Other” line.

  3. Call Customer Service at 402.554.6666 and speak with an agent.     

After enrollment is completed, your bill will automatically round up each month. 

Your donation may be tax-deductible to the extent allowed by the law. Consult your tax adviser if you have questions.