Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Alerts - Notices


Reminder: Phase-in of water rate increase takes effect July 1

Beginning July 1, 2019, M.U.D. water customers will see an increase to the commodity (usage) component of their water bill. The District’s board of directors approved a 19-percent increase using a phased-in approach to allow customers additional time to adjust their annual budgets.

Phase one is a 7-percent increase to the commodity component of the water bill effective July 1, 2019. The average residential water customer’s bill is projected to increase by 53 cents per month because of this increase.

Phase two is a 12-percent increase to the commodity component of the water bill effective January 1, 2020.

The rate increase is needed to support the replacement of critical water main infrastructure. Areas of the District’s system are at the end of useful life with more than 500 water main breaks a year at an annual cost of $7.5 million. The District is taking progressive measures with a long-term goal to replace up to 30 miles of targeted water mains a year.

Link to July bill insert.

Link to Rate Schedules page. The various water rate schedules are posted in the box to the left.