Customer Service

• Service contract
  • New customer booklet
• About my bill
• Payment options
  • Pay bill on-line with credit/debit card
  • Pay bill by phone and credit/debit card
  • iCAN 24/7 account information
  • Bank draft plan
  • Budget plan
  • Businesses that accept M.U.D. payments
• Shut-Off Policy
• Gas Rules
• Water Rules
• Heat Aid Fund
  • What is the Heat Aid Fund?
  • Give to the Heat Aid Fund
• Frequently asked questions
  • Service
  • Billing
  • Gas service repair
    • Flex connectors to appliances
    • Licensed heating contractors
    • Recalls of appliances and heating equipment
  • Water service and repair
• Fuel line installation offer
• Speakers Bureau

Forms

• Rebate forms
• Backflow forms
  • Residential survey
  • Residential survey in Spanish
  • Commercial survey
• Water demand information

Residential water and gas rates

• Information about rates and comparisions with other cities
• Residential water rates
  • Water infrastructure replacement charge
• Residential gas rates
  • Gas infrastructure replacement charge
  • Gas cost adjustment
• Gas use and cost
• Gas appliance use costs

Commercial gas rates

• Schedule B
• Schedule C
• Schedule F
• Schedule 3
  • Gas cost adjustment
  • Gas infrastructure replacement charge

Commercial water rates

• Commercial
• Large volume
• Sprinkling and cooling
• Wholesale water rate
  • Capital facilities charges
• Water infrastructure replacement charge

Contracts

• Water main specification standards
• Gas Rules
• Water Rules

About Us

• About us
• Directors
  • Board meetings
• Board salaries
• Statistical highlights
• Annual reports
• Speakers Bureau

Natural Gas

• What is natural gas?
• Natural gas safety
• Backdrafting in air-tight homes and businesses
• Buried fuel line maintenance
• Carbon monoxide
  • Carbon monoxide detectors
• Energy conservation

Water

• Bottled water
• Platte West Project
• Water alerts
• Water conservation
  • Outdoor conservation
• Lawn watering tips
• Water use in Nebraska
• Summer water use in the metro area
• Water quality reports
• Backflow
• Chloramines
  • Cities with chloramines
• Water source assessment
• Water quality security, conservation, etc. from the American Water Works Association
• Water facts
• Frequently asked questions about water
• Water service and repair

Careers

• Benefits
• Job openings

News

• 2008
• 2007
• 2006
• 2005
• 2004
• 2003
• 2002
• 2001