Interactive Customer Assistance Now
Convenient. Easy to Use!
At Your Service 24/7
Use our automated phone system. Dial 402.504.7025.
Call us any time of the day or night, seven days a week for access to your account.
You will need the first six digits of your account number found in the upper left-hand corner of your bill.
You also will need the last four digits of the account holder's social security number, or for commercial accounts, the employer identification number (EIN). The account holder is the person who is financially responsible for the account.
- You may reach a customer service representative anytime during business hours (7:30 a.m. to 5:15 p.m., Monday-Friday) by saying, "representative," or pressing 0.
- Say, "Help," or press 7 at any time for assistance on how to access your account.
- Say, "Repeat," or press 8 to repeat the last prompt.
- Say, "Main menu," or press 9 to go directly to the main menu.
- Say, "Go back," or press * to go the prior menu.
- Voice commands and touch-tone digits can be used interchangeably.
- To end the call, say "Good-bye," or hang up the phone.
Here's how iCAN works:
Call M.U.D. at 504.7025.
- To report a gas or water emergency, say, "Emergency," or press 1.
- For information about your account, say, "Account," or press 2.
- Say the first six digits of your account number, one digit at a time, or enter the six digits on the keypad followed by the # sign.
- When prompted, say the last four digits of the account holder's social security number or enter the last four digits of the account holder's social security number on the keypad.
- If you are inquiring about a commercial account, please say the last four digits of the employer identification number, or enter the four digits on the keypad.
After you have provided the first six digits of your account number and the last four digits of the account holder's social security number:
If you say, "Billing," or press "1," for the billing sequence, you will be able to access the following information:
- Say, "Amount owed," or press 1 to hear the amount owed and the date due.
- Say, "Budget Plan," or press 2 to hear your budget plan bill amount and settlement information.
- Say, "Last payment," or press 3 to hear amounts and dates of the past three payments.
- Say, "Deposit amount," or press 4 to hear account deposit amount, amount owed toward deposit and accrued interest.
- Say, "Bank draft," or press 5 to hear amounts and dates of the last two bank drafts and the next bank draft.
- Say, "Billing report," or press 6 to request a year-end billing summary report.
If you say, "Service," or press "2," for the service sequence, you will be able to access the following information:
- Say, "Report reading," or press 1 to report your current meter reading.
- Say, "Last reading," or press 2 to hear the date and amount of your last meter reading.
- Say, "Estimate," or press 3 to hear the dates of your last and next meter reading estimate.
- Say, "Service orders," or press 4 to hear information about pending service orders.
- Say, "Reading report," or press 5 to receive a meter reading and billing schedule report.
If you say, "Collections," or press "3," for the collections sequence, you will be able to access the following information:
- Say, "Assistance," or press 1 to hear dates and amounts of your last three energy assistance payments.
- Say, "Arrangement," or press 2 to hear the due date and amount due for your payment arrangement.
- Say, "Last Payment," or press 3 to hear amounts and dates of the past three payments.
To start, transfer, stop service, say, "Representative," or press 0 (during business hours, 7:30 a.m. to 5:15 p.m., Monday-Friday).
- Say, "Help," or press 7 for assistance on how to access your account.
- Say, "Repeat," or press 8 to repeat the last prompt.
- Say, "Main menu," or press 9 to go directly to the main menu.
- Say, "Go back," or press * to go to the prior menu.
- You may reach a customer service representative during business hours (7:30 a.m. to 5:15 p.m., Monday-Friday) by saying, "Representative," or pressing 0.
- Voice commands and touch-tone digits can be used interchangeably.
- To end the call, say "Good-bye," or hang up the phone.
Click here for a diagram of the iCAN menu.
For those of you who prefer not to use voice commands, the following list provides the sequence of button presses for each service.Dial 504.7025.After the welcome message, say or press 2.
- Enter the six digits on the keypad followed by the # sign.
- When prompted, enter the last four digits of the account holder's social security number.
Payments; Account Information; Meter Reads
- To hear amount owed and date due -- press 1-1.
- To hear budget plan bill amount and settlement information -- press 1-2.
- To hear amounts and dates of past three payments -- press 1-3.
- To hear account deposit amount, amount owed toward deposit and accrued interest -- press 1-4.
- To hear amounts and dates of last two bank drafts and next bank draft -- press 1-5.
- To request a year-end billing summary report -- press 1-6.
- To report a current meter reading -- press 2-1.
- To hear the date and amount for the last meter reading -- press 2-2.
- To hear the dates of the last and next meter reading estimates -- press 2-3.
- To hear information about pending service orders -- press 2-4.
- To order a meter reading and billing schedule report by mail -- press 2-5.
- To hear the dates and amounts of your last three energy assistance payments -- press 3-1.
- To hear the due dates and amount due for your payment arrangement -- press 3-2.
- To hear the amounts and dates of the past three payments -- press 3-3.
To start, transfer, stop service -- press 0 during business hours (7:30 a.m. to 5:15 p.m., Monday-Friday).
- Press 7 for assistance on how to access your account.
- Press 8 to repeat the last prompt.
- Press 9 to go directly to the main menu.
- Press * to go to the prior menu.
- You may reach a customer service representative during business hours (7:30 a.m. to 5:15 p.m., Monday-Friday) by pressing 0.
- To end the call, hang up the phone.
