If you're having difficulty paying your bill, call us at 402.504.7002 or e-mail us so we can work with you and avoid service interruption. Office hours are 7:30 a.m. to 5:15 p.m., Monday through Friday.
Who sets gas and water rates?
The gas part of the rate, which fluctuates every month depending on the price at the wellhead, goes to buy natural gas. This cost is passed on directly to you.
We also provide a cost-saving service to cities in our service area by collecting sewer and trash pick-up fees. M.U.D. directors do not set these fees.
Why do I get charged something on my bill when I have been gone and have not used any gas or water?
What if I'm not home when the meter reader arrives?
You also may call in your monthly meter readings to our 24-hour voice Meter Reading Hotline, 402.504.7008.
Frequent readings of the inside meter(s) by our employees will ensure you receive an accurate bill. If we are unable to obtain regular readings, we will need access to your inside meter at least once a year.
What are ERTs?
What are remote meters?
We verify the accuracy of remotes by reading the inside meter at least once a year. If the reading on the inside differs from the reading on the outside meter, the reading on the inside meter is used to validate any billing adjustment.
If you compare your remote reading with the inside meter reading and discover a variance, call 402.554.6666. We will inspect the remote at no cost, however we no longer install or maintain remotes.
Why do you want inside readings on meters when I have a remote device or ERT which is suppose to eliminate the need for meter readers to come into my home?
I would like a schedule of when you'll read my meters.
Why do you estimate bills?
To determine your domestic (non-heating) consumption, we take the usage between the readings in summer months and divide that use by the number of days in that period to arrive at the average therms or units per day factor.
To determine your heating factor, we subtract your non-heating use during the period in question from the total use. The remaining heating consumption is divided by the total number of degree days in the period, resulting in the average number of therms or units per degree day. Degree days are indicators of cold weather and how much heating is required.
We add the results of multiplying your non-heating factor times the number of days, plus your heating factor times the number of degree days to get the estimated total use.
Water bills are estimated by using an average of your previous two years’ use during the same time frame.
Sewer bills are calculated using the base number of units of water on residential accounts. On commercial accounts, sewer always is billed the same number of units as water. Generally, sewer rates are based on actual water use from January through April.
Natural gas expands in volume depending on the elevation of your home or business. Also, our gas comes from different wellfields, therefore energy content can vary.
By recognizing these two variables and converting them to British thermal units (Btus), you pay for the amount of energy used instead of the volume of gas.
Do I still receive a bill if my payment is deducted from my checking or savings account?