Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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The Metropolitan Utilities District of Omaha ("District," "we," "us" or "our") is concerned about preventing unauthorized disclosure of customer information. We understand the importance you place on the privacy and security of information that personally identifies you or your account information…

Notice to rental property owners

Attention: Rental Property Managers As of December 1, 2012, the District implemented a new authorization form required for all property managers. The form, “Authorization to Allow Management Company to Establish and/or Terminate Gas and Water Services on Behalf of Property Owner,” will help ensure…

Terms and Conditions

NOTE: BY USING THESE WEB SITES, YOU ACCEPT THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THESE WEB SITES. Welcome to the mudomaha.com Web Sites ("Web Sites"). The Metropolitan Utilities District of Omaha ("District," we, us or our) operates the Web Sites. We are located at…

My Account Help

*/   My Account About My Account Registering for My Account access Creating a Username and password Forgotten password Changing My Account information Managing multiple accounts Consumption, Bill and Payment History Viewing bills online Viewing past bills and payments Printing bills Web Browser…

My Account FAQs

  I tried to access My Account and it is not working, why? “Pay My Bill” tile is not working, why? How do I disable pop-up blocker for accessing "Pay My Bill" and "View Bill"? The new My Account website does not work properly on some devices? Can I change my “Username”? How can I unlock my account…