Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Search Results

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Job Spotlight: Customer Service Representative

Many customers have reached our Customer Service Division either by phone, email or social media. We currently have 51 representatives who handle billing inquiries, transfer of service requests, payments, emergencies and all other service-related orders.  On average we answer about 1,770 calls per…

What happens if I fail to pay my M.U.D. bill?

You may receive notice that you are subject to shutoff. For bill paying arrangements, call Customer Service, 402.554.6666. Business hours are 7:30 a.m. to 5:15 p.m., Monday through Friday. Once service/services are shut off for non-payment please contact Customer Service to make arrangements for…

M.U.D. administrative offices not open Friday, May 31

Metropolitan Utilities District’s administrative offices will be closed for regular business Friday, May 31 to allow for the transfer to a new billing system. However, field operations will continue without any interruptions. The District will respond to all natural gas and water emergencies at 402…

I saw a story that said Omaha's water ranks among the worst in the nation. Is this true?

No, that is an inaccurate old story circulating on the internet and social media for the last several years. M.U.D. water meets all state and federal standards for safe drinking water. The Nebraska Health Department and U.S. EPA regulates your tap water. Please check the annual water quality report…

I saw a story that said Omaha's water ranked among the worst in the nation. Is this true?

No, that is an inaccurate old story circulating on the internet and social media for the last several years. M.U.D. water meets all state and federal standards for safe drinking water. The Nebraska Health Department and U.S. EPA regulates your tap water. Please check the annual water quality report…

What happens if my meter quits working?

If a meter is defective, it will be replaced and the amount of service will be estimated. In the event of a leak or damage to the meters and pipes on the customer's premises, service may be discontinued until repairs are made. Call Customer Service, 402.554.6666, to schedule a service call.

Automated Phone Assistance

M.U.D. has an 24/7 automated phone system (Interactive Voice Response [IVR]) that allows M.U.D.'s customers access to several levels of customer service using only the key-pad on your phone. How IVR works Depending upon the information you request, IVR may require you to supply your account…

Don't Get Hooked - Watch Out for Email Scams

Some customers recently reported receiving suspicious emails demanding payment and threatening utility shut-offs. One example involves an email claiming to be from Pacific Gas and Electric Company. Please note: Pacific Gas and Electric Company is based out of California; Hovering over the link (not…

Rental Property

Our objective is to assist rental property owners and managers with questions and concerns which are not resolved through our regular customer service department. We value your business and continuously strive to make your interactions with us a positive and productive experience. We look forward…