Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Job Spotlight: Customer Service Representative

Many customers have reached our Customer Service Division either by phone, email or social media. We currently have 51 representatives who handle billing inquiries, transfer of service requests, payments, emergencies and all other service-related orders.  On average we answer about 1,770 calls per…

M.U.D. administrative offices not open Friday, May 31

Metropolitan Utilities District’s administrative offices will be closed for regular business Friday, May 31 to allow for the transfer to a new billing system. However, field operations will continue without any interruptions. The District will respond to all natural gas and water emergencies at 402…

What happens if I fail to pay my M.U.D. bill?

You may receive notice that you are subject to shutoff. For bill paying arrangements, call Customer Service, 402.554.6666. Business hours are 7:30 a.m. to 5:15 p.m., Monday through Friday. Once service/services are shut off for non-payment please contact Customer Service to make arrangements for…

I saw a story that said Omaha's water ranks among the worst in the nation. Is this true?

No, that is an inaccurate old story circulating on the internet and social media for the last several years. M.U.D. water meets all state and federal standards for safe drinking water. The Nebraska Health Department and U.S. EPA regulates your tap water. Please check the annual water quality report…

I saw a story that said Omaha's water ranked among the worst in the nation. Is this true?

No, that is an inaccurate old story circulating on the internet and social media for the last several years. M.U.D. water meets all state and federal standards for safe drinking water. The Nebraska Health Department and U.S. EPA regulates your tap water. Please check the annual water quality report…

Watch out for scams

Some Metropolitan Utilities District customers have received scam calls from people attempting to collect payment. Please do not give the caller any account information and call 402.554.6666 to report it immediately. These callers are sophisticated and may have caller ID that says M.U.D. or shows…

Don't Get Hooked - Watch Out for Email Scams

Some customers recently reported receiving suspicious emails demanding payment and threatening utility shut-offs. One example involves an email claiming to be from Pacific Gas and Electric Company. Please note: Pacific Gas and Electric Company is based out of California; Hovering over the link (not…

Can excess flow valves be installed at multifamily dwellings?

Yes. Excess flow valves are also designed for multifamily residences that do not exceed volume restrictions. For more information call Customer Service at 402.554.6666.

How do I know if an excess flow valve can be installed at my house?

Due to operating characteristics and limitations, in some instances, excess flow valves cannot be installed. M.U.D. would need to make an evaluation to determine whether or not an EFV can be installed on your property. Each situation will be evaluated upon request. For more information call…

Who will install the excess flow valve?

If you notify M.U.D. that you want an excess flow valve installed on your natural gas service line, we will contact you to set up a mutually agreeable date when we will install it. You will be responsible for the installation cost of $800 (installment plans are available). For more information,…