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Welcome -- our objective is to assist property owners and managers with questions and concerns which are not resolved through our regular customer service department. We value your business and continuously strive to make your interactions with us a positive and productive experience. We look forward to working with you! For your convenience, we've linked some commonly used forms below, in PDF format: Leave on Agreement Terms and Conditions Leave on Agreement Cancellation Request * Request for Notification of Service Changes to Rental Properties *Request for Release of Payment Information Request for Apartment Utility Applications Owners and Property Managers Questionnaire *There is a nominal fee for this request.
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ALERT: As of December 1, 2012, the District implemented a new authorization form required for all property managers. The form, “Authorization to Allow Management Company to Establish and/or Terminate Gas and Water Services on Behalf of Property Owner,” will help ensure our commitment to customer privacy and maintain the integrity of account information. Initially, we will require signatures from your newly-contracted owners; however, by April 1, 2013, a comprehensive list of all existing owner signatures will be required. We suggest collecting those signatures as soon as possible.
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For general questions and requests, call Customer Service at 402.554.6666 or e-mail: