Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Our Services

Welcome to the Metropolitan Utilities District! We are a customer-owned, public utility. We appreciate the opportunity to serve you and want to make sure your experience is convenient and easy.

For important information about your gas and water services, frequently-asked-questions, energy-saving tips and more, review the New Customer Booklet. You also can click on the Natural Gas and Water drop-down tabs on the Services menu for more detailed information.

Emergencies: Please do not use e-mail to report gas and water emergencies. If you have an emergency, please call 402.554.7777. It's a free 24/7 service.