Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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gas demonstration

As a public utility and major employer in the Omaha area, the District has a responsibility to the communities it serves. We support and participate in a variety of community service and education programs, including:

  • Employee Speakers Bureau - We offer free natural gas and water presentations, mascot appearances and water plant tours to schools, civic groups and community organizations. For more information or to schedule a presentation, visit the Education Programs tab at the left.
  • Heat Aid Fund - In 1983, the District established the fund, which is administered by The Salvation Army. Since its inception, the Fund has served more than 30,000 customers, including seniors, people with disabilities and families in crisis. For more information or to donate, visit the Heat Aid Fund tab at the left.
  • Heat the Streets Run & Walk for Warmth - The District partners with other local utilities, corporations and agencies for this annual 5K and one-mile walk to support energy assistance programs to help families and individuals who struggle to pay their utility bills. Visit the event website for more information!
  • Partnership 4 Kids - Some of our employees have served as volunteer mentors in this organization, which helps disadvantaged Omaha Public School students from pre-kindergarten through high school stay in school and graduate. Visit their website for more information.
  • United Way of the Midlands - District employees generously donate through the annual campaign every fall. Every year our employees and retirees donate more than $100,000 to support local community programs. Visit their website for more information.