Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Water Quality & Safety

aerial view of water treatment plant

To ensure that tap water is safe to drink, the U.S. Environmental Protection Agency (EPA) prescribes regulations to limit the amount of certain contaminants in water provided by public water systems.

Water provided by Metropolitan Utilities District meets every federal and state standard for safe drinking water. View the most current report.

Since we do not have the capability or resources to determine health risks of chemical compounds found in the water, we rely on the EPA and Nebraska Health and Human Services to tell us what substances are a health risk and if they are a health risk, what levels are safe for human consumption.

M.U.D. carefully monitors the treatment process to ensure all standards are met. During the treatment process, chlorine is added to water to kill bacteria, viruses and parasites that may be found in water. This process protects against cholera, typhoid, dysentery, polio and other communicable water-borne diseases.

Over the last 15 years, the District has implemented treatment techniques and technologies to reduce disinfection by products formed when the water is disinfected.

For more information, review the water quality report or visit the Water Quality page.

For further clarification, contact the Nebraska Department of Health and Human Services at 402.471.0510, or the EPA's Safe Drinking Water Hotline at 800.426.4791.