Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

Budget Bill Plan

Though seasonal temperatures vary, your gas and water bill remains the same every month with the Budget Plan! Your household’s annual gas and water use is spread evenly over 12 months. Your budget payment is based on your annual use divided across a 12-month period. This figure is adjusted for average temperatures to project normal gas and/or water use and any anticipated rate change. At the end of the budget year, a credit or debit balance automatically is factored into the next 12-month cycle.

How to Enroll: You may begin the Budget Payment Plan any month, provided you have an account balance of zero. You may cancel the plan any time. If you have any questions or would like to sign up, please call us at 402.554.6666, or e-mail.

chart comparing monthly budget plan payment to monthly utility expense

Budget Plan Balance: The difference between the total budget payments and total actual charges. The Budget Plan balance can reflect either a credit or debit balance. If this amount is a credit, or negative amount, it means that the budget payment amounts have exceeded the charges based on actual usage. If this amount is a debit, or positive balance, it means that the charges based on actual usage have exceeded the budget payment amounts. Additional payments can be applied to your balance at any time. Please indicate any additional amount to be applied to the balance with the check box on your remittance stub or contact Customer Service. Budget Plan balances are reviewed periodically throughout the year. You will be notified of changes.

Budget Plan Recalculation: We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or anticipated rate increases for gas, water and sewer. We are a billing agent for several cities and take into account their sewer rates, including rate increases. At the end of the budget year, a credit or debit balance automatically is factored into the next 12-month cycle (this also includes customers who take advantage of the bank draft option).

Budget Plan Increases: We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or anticipated rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.