Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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About My Bill

You will receive your M.U.D. bill at approximately the same time each month. If you don’t receive it, e-mail or call 402.554.6666 for a duplicate. You also may view a PDF file of your bill through MY ACCOUNT/BILL PAY

M.U.D. provides a cost-saving service to municipalities by collecting sewer use rates and trash pickup fees which may be included in your monthly bill. The sewer and trash rates and fees are set by your city. (City of Omaha sewer website)

Questions about a past due bill? Call 402.554.6666.

For information about how to read your bill visit "How to Read My Bill."

Payment Difficulties

If you're having trouble paying your M.U.D. bill, please give us a call at 402.554.6666 to discuss payment arrangements. We also can refer you to a number of agencies who may be able to provide financial assistance. The United Way of the Midlands 2-1-1 Program also is another option. By calling 211, representatives of the United Way of the Midlands may be able to refer you to social service agencies which help with utility bills in emergencies.

Third Party Notification

If you know someone who may face the possibility of shut-off, ask that person to list you on the Third Party Notification. If a shut-off notice is mailed, you'll receive a copy. While you are not responsible for the bill, it gives you a chance to help out. Call 402.554.6666 for more information about Third Party Notification.

Shut-off policy

Customers typically begin facing shut-offs when they owe $100 or more. The District shuts off service only as a last resort. We will work with customers to set up individual payment arrangements. For those who can't pay, we may be able to connect them with sources of assistance. Call 402.554.6666 to make arrangements if you have received a shut off notice, or e-mail us.