Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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EMERGENCY (EMERGENCIA)

Why do pipes build up scale?

Usually a thin coating of calcium carbonate (scale) helps to prevent the corrosion of pipes. Scaling may occur in the hot water pipes due to precipitation of some of the hardness found in the water. At the Florence Water Treatment Plant approximately 35 percent of the hardness is removed from the raw Missouri River water before it is put into our distribution system.