Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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What if I'm not home when the meter reader arrives?


If you have an inside meter(s) and no one is home during the day, you may purchase an encoder, receiver, transmitter (ERT) device which allows us to read your meter via radio signals or we can set up special arrangements to read the meter(s). Call 402.554.6666 or e-mail us.

You also may call in your monthly meter readings to our 24-hour voice Meter Reading Hotline, 402.504.7008.

Frequent readings of the inside meter(s) by our employees will ensure you receive an accurate bill. If we are unable to obtain regular readings, we will need access to your inside meter at least once a year.