Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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How do I cancel service?


Call 402.554.6666, or if outside the calling area, 1.800.732.5864. We need at least two working days' notice and access to the meter(s) to discontinue service.

How do I establish service if I move to a different address?
Call 402.554.6666 or outside the calling area at 800.732.5864 to arrange for service to be established at a new address or disconnected at an old address.

We need at least two working days' notice and access to the meter(s) to disconnect service. There is a charge to connect to a different address.