Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Steps to Prepare for Cold Weather

natural gas meter, meter

Besides shoveling your driveway and sidewalks, there are a few more items that need to be taken care of when it snows.

Your outside gas meter needs to be clear of snow on and around it. When possible, use a broom, instead of a shovel to clear snow off regulators, meters, associated piping, tubing, gauges or other system equipment. This will help our meter readers when they read your meter and also for safety.  If you smell gas, please call 402.554.7777 to report an emergency.

Another object that most residents don’t think about is a fire hydrant. If you have a hydrant located on your property, do not pile snow up or around it. Clear an area around the hydrant so fire fighters can quickly find it in case of an emergency.

Other gas meter tips:                      

• Know the location of your gas meter.

• Keep it clear for emergency responses.

• Keep shrubbery trimmed around your gas meter.

• Do not enclose your meter.

• Do not tie pets or objects to your gas meter or piping.

One final note- when greeting M.U.D. employees at the door, always ask for ID and check to make sure they are wearing a uniform.  It’s easy to be in a hurry when opening the door and feeling the cold air enter your home. If you are not expecting a service call or are uncomfortable with the employee at your door, tell the person this is not a good time and call to reschedule your appointment. You may also call in your meter reading on our hotline, 402.504.7008.