Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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Heat Aid Fund

Heat Aid logo

Metropolitan Utilities District established the Heat Aid Fund in 1983 and contracts with The Salvation Army to administer the program.

Since its inception, the Fund has served approximately 30,000 customers, including older adults, people with disabilities and families in crisis. The fund distributes $200,000 on average each year to help customers pay their utility bills.

There are several ways to donate to the Fund:

  • Write an amount on your M.U.D. bill statement to begin a monthly pledge.
  • Include a one-time contribution in your monthly M.U.D. bill.
  • Visit www.mudomaha.com, complete a contribution form and send to M.U.D.
  • Mail contributions directly to: Heat Aid Fund, Salvation Army, 10755 Burt St., Omaha, NE 68114. Your gift will be acknowledged.
  • Mark your calendar for Saturday, March 6, 2016, to participate in the Heat the Streets Run and Walk for Warmth at Midtown Crossing.

If you need help to pay heating bills, the first step is to contact the Nebraska Energy Assistance Program at 800.383.4278 or apply on-line at www.dhhs.ne.gov. To find out more about Heat Aid Fund eligibility requirements, visit our website or call The Salvation Army at 402.898.5966.