Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms, water main breaks or no water service are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
I want to:

Heat Aid Fund

Heat Aid logo

Metropolitan Utilities District established the Heat Aid Fund in 1983 and contracts with several agencies, including The Salvation Army, to administer the program.

Since its inception, the Fund has served approximately 35,000 customers, including older adults, people with disabilities and families in crisis. The fund distributes $200,000 on average each year to help customers pay their utility bills.

There are several ways to donate to the Fund:  

  1. Write an amount on the front of your bill statement. The amount you specify will begin a monthly pledge. I understand Heat-Aid contributions may be changed or canceled at any time by calling M.U.D., 402.554.6666.
  2. Download and complete form and send to: 
    Heat Aid Fund
    Metropolitan Utilities District
    1723 Harney Street
    Omaha, NE 68102-1960
  3. Mail contributions directly to:
    Heat Aid Fund
    c/o Common Fund of the Heartland
    PO Box 301
    Omaha, NE 68101 
    Your gift will be acknowledged.
  4. Mark your calendar for Saturday, March 4, 2017, to participate in the Heat the Streets Run and Walk for Warmth at Midtown Crossing.

All donations are tax-deductible to the extent allowed by law. Consult your tax adviser if you have questions. 

If you need help to pay heating bills, the first step is to contact the Nebraska Energy Assistance Program at 800.383.4278 or apply on-line at www.dhhs.ne.gov. To find out more about Heat Aid Fund eligibility requirements, visit our website or call The Salvation Army at 402.898.5966.