Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Benefits of a Customer-Owned Utility

The Nebraska Legislature created the Metropolitan Utilities District in the early 1900s as a political subdivision of the State to provide water and natural gas to the metropolitan Omaha area.

The District is governed by a board of seven directors, elected by our customer-owners. The board meets at 9 a.m. the first Wednesday of every month at 1723 Harney Street unless otherwise noted. All meetings are open to the public. 

Three basic features distinguish publicly-owned utilities from investor-owned utilities:

•  Low rates;

•  Service from those who work and live in the community, and

•  Control over utility policies by community members.

Investor-owned utilities must divide their focus between stockholders and customers. Most of what is done by private utilities will be done to maximize shareholder returns.

Our 100-year history as a public utility shows we focus only on our customers—meeting their gas and water needs—and their expectations of service at a cost that is among the lowest in the Midwest.

With a publicly-owned utility, you have a say in how your utility is run through elected board members and/or your attendance at public meetings. With a publicly-owned utility, there is a source of local employment for area residents, and service by your neighbors, friends or relatives who care about the community as much as you do.