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Beware: Utility bill scams

M.U.D. customers should be aware of utility bill scams. If customers believe that they have been the target of a scam, they are encouraged to contact 911. Scam example: Customer receives a phone call from someone claiming to be from a utility company, and that the customer’s power, water, or gas will be turned off if they do not immediately make a payment. Recently a customer received a call from a Washington, D.C. area code. Or, callers can be more sophisticated and manipulate the customer's Caller ID so it appears the call is actually coming from the utility company.

M.U.D. may contact customers about their service, however please remember:

  1. You have the right to tell the M.U.D. employee calling that you would like to call M.U.D. back to verify the information being presented. The contact number for Customer Service is 402.554.6666.
  2. We will not demand a particular form of payment. All customers have the ability to pay M.U.D. using any form of payment we accept. We provide a variety of bill payment options, including:
  • On-line at MyAccount: https://myaccount.mudomaha.com/Welcome.action. You may register and log-in to see more account information or you may make a one-time payment. Visa or Mastercard credit/debit cards accepted.
  • Call 402.554.6666 and follow the automated menu to make a payment. (If you prefer, you may speak to a customer service agent).
  • Sign up for the Bank Draft Plan to have your bill automatically paid via your financial institution every month. Click this link to download the form: http://www.mudomaha.com/sites/default/files/bill.pay__0.pdf. You may also call 402.554.6666 to sign up for this convenience.
  • Mail your payment with your bill remittance.
  • Bring your payment to our downtown office, 1723 Harney St. We also have an overnight drop box.
  • Drop off your full payment at OPPD, Hy-Vee stores or banks. For a list of locations that accept payments, visit M.U.D.’s website at www.mudomaha.com and click the Customer Service tab.
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Water line warranty programs

The District currently is not affiliated with warranty programs for service line repairs. As with any service offered, we suggest checking with the Better Business Bureau or your insurance carrier for more information. Click here to see an Omaha World-Herald article about the program.

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