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12/12/14  M.U.D Customer Scam

Metropolitan Utilities District customers were recently targeted by what appears to be a scam.  Customers are being threatened with disconnection of their gas and water service if immediate payment is not received.  If customers believe that they have been the target of a scam, they are encouraged to contact 911.

M.U.D. may contact customers about their service, however there are a couple items to remember:

  1. You have the right to tell the M.U.D. employee calling that you would like to call M.U.D. back to verify the information being presented. The contact number for Customer Service is 402.554.6666.
  2. We will not demand a particular form of payment. All customers have the ability to pay M.U.D. using any form of payment we accept. M.U.D. offers a variety of bill payment options, including:
  • On-line at You may register and log-in to see more account information or you may make a one-time payment. Visa or Mastercard credit/debit cards accepted.
  • Call 402.554.6666 and follow the automated menu to make a payment. (If you prefer, you may speak to a customer service agent).
  • Sign up for the Bank Draft Plan to have your bill automatically paid via your financial institution every month. Visit M.U.D.’s website at, click the Customer Service tab and look under Related Resources for the form. You may also call 402.554.6666 to sign up for this convenience.
  • Mail your payment with your bill remittance.
  • Bring your payment to our downtown office, 1723 Harney St. We also have an overnight drop box.
  • Drop off your full payment at OPPD, Hy-Vee stores or banks. For a list of locations that accept payments, visit M.U.D.’s website at and click the Customer Service tab.
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12/19/14  MyAccount and On-line Bill Pay

MyAccount and On-line Bill Pay at will be unavailable Saturday, Dec 20th from 7:00 a.m. to 9:00 a.m. for site maintenance. To pay by automated menu with a credit/debit card, please call 402.554.6666.

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Water line warranty programs

The District currently is not affiliated with warranty programs for service line repairs. As with any service offered, we suggest checking with the Better Business Bureau or your insurance carrier for more information. Click here to see an Omaha World-Herald article about the program.

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Energy Pledge Hotline Open: 402.504.7100

Customers may now call 402.504.7100 to check the status of an energy pledge to their account. When you call the hotline, you will be asked to provide the following information:

  • Your full name
  • Address
  • Account number if you have it available
  • Phone number where you may be reached

We will check our records and get back with you as soon as possible. Repeat calls are not necessary. If a pledge is found, we will confirm the amount for you when we return your call. The pledge will be posted that evening. Thank you.

**Please note—If you were notified of eligibility by the State of Nebraska, M.U.D. will not receive the majority of those funds before December 1, 2014. In some cases, pledges are received prior to December 1, 2014. If your pledge has been received your M.U.D. account will reflect the payment.

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